OwnCRM respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, process, and protect your data.
OwnCRM (“OwnCRM,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, request a quote, book a call, use our services, or interact with software and systems delivered by us.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
OwnCRM provides custom CRM consulting, development, integration, deployment, implementation, training, and related business software services for companies.
If you have any questions about this Privacy Policy, you can contact us using the details listed at the end of this document.
Depending on how you interact with OwnCRM, we may collect the following types of information:
We may collect information when you:
* Privacy policies are most useful when they explain not only what is collected, but also how it is collected and why.
We use your information to:
We process information because it is necessary to respond to your request, provide the services you ask for, carry out project execution and support, protect our legitimate business interests, and comply with applicable legal obligations.
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and measure marketing effectiveness.
These tools may collect browser and device type, pages visited, referral source, session behavior, and approximate location based on IP. You may control cookies through your browser settings, although some website functionality may be affected if cookies are disabled.
We do not sell your personal information.
We may share information only where necessary with hosting or infrastructure providers, analytics partners, email or meeting tools, telephony/messaging partners used for delivery, payment processors, accountants/legal advisors, or government authorities where required by law.
OwnCRM may use or integrate with third-party platforms such as Google services, Meta, WhatsApp, telephony providers, payment gateways, hosting vendors, or custom APIs. These services operate under their own policies and terms.
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including project delivery, support, recordkeeping, legal compliance, dispute handling, and business operations. Data is not kept indefinitely without a purpose.
We take reasonable technical, administrative, and operational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, authentication safeguards, limited internal access, role-based permissions, encryption in transit where applicable, and infrastructure/deployment safeguards.
Where OwnCRM works on a custom CRM or related system, the client remains responsible for ensuring that the business has the right to collect, use, upload, and process the data placed into the CRM. The client is responsible for lawful data collection, consents, user access governance, and infrastructure administration.
Depending on the hosting setup, tools, or service providers used, information may be processed in locations outside your city, state, or country. Where this occurs, we will use reasonable steps to ensure information is handled appropriately and only for legitimate business purposes.
Subject to applicable law, you may request to access your personal information, correct inaccurate or outdated information, withdraw consent, request deletion of information that is no longer needed, or object to certain uses of your information.
If you contact us, request a quote, or engage our services, we may send you relevant business communications related to your inquiry or project. You may opt out of non-essential promotional communications.
OwnCRM’s website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through our website for independent consumer use.
Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of those external services.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, website features, security practices, or operational processes. The updated version will be posted on this page with a revised “Last updated” date.
General Inquiry
OwnCRM Support
Grievance Contact
privacy@owncrm.inWebsite
www.owncrm.in